Monday, August 9, 2010

Techie gets sacked over nude pic row

Mumbai: A day after a Sacramento-based woman, Tara Fitzerald, said she was considering legal action against the Dell computer company because a tech support engineer from Mumbai allegedly downloaded her naked pictures from her laptop and uploaded them to the internet, Sitel India, the technical support service centre, fired the engineer, Riyaz Shaikh, on Wednesday.

A Dell spokesperson said Shaikh is not a Dell employee, but works for the third-party call centre on Dell’s account. The spokesperson said that they were in touch with Fitzgerald. “We are in touch with her for further investigation of the matter. Our customers’ needs are being met and delivering quality customer service is our primary goal at Dell,’’ said a spokesperson. “When Fitzgerald contacted Dell with this incident last year, we investigated the issue. We contacted the centre about the allegation and can confirm that Shaikh no longer handles Dell calls.’’

In December 2008, Fitzgerald had called for tech support. She was connected to an outsourced call centre in Mumbai. She then allegedly gave Shaikh permission to access her laptop remotely. She discovered a month later that 16 of her nude photographs were on a website.

Fitzerald, mother of a 14-year-old, later contacted Shaikh, but he reportedly said her boyfriend was responsible. He then asked her to ship him a new Dell laptop so he could black out the website.

She obliged, but Shaikh allegedly used her Dell Preferred credit card on an $800 Valentine’s gift for a woman he met online

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